Khoob Designs – Terms and Conditions
Please read the following terms and conditions carefully. By ordering Goods from www.khoobdesigns.com (“Site”) you are deemed to have understood and accepted these terms.
The supplier of the Goods featured is Khoob Designs.
You may contact us at this address or by email to info@Khoobdesigns.com.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.
For the purposes of these Terms and Conditions the following words have the following meanings.
Contract – the contract for sale by us and purchase of Goods by you.
Goods – the range of products that are available for purchase from this Site.
Site- our world wide web address www.khoobdesigns.com.
1. Orders & Contract Formation:
Your order is accepted and a contract formed between Khoob Designs and you when we despatch the Goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Khoob Designs, nor at the point in time that you receive an email from Khoob Designs acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Khoob Designs or may be cancelled by you.
FREE UK Standard Delivery (Within 3 – 5 working days).
Orders may require a signature upon receipt. Your order will be dispatched using a courier service and can be delivered anytime between 8am and 9pm.
We deliver to addresses across the United Kingdom (which we define as England, Wales, Scotland, Northern Ireland, and all offshore islands except the Channel Isles).
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down. The correct price inclusive of VAT will be shown when you place your order. All prices shown are cash prices in sterling. Prices of Goods displayed in and ordered through the Site may differ from prices at pop up shops or via private selling.
4. Right to Cancel
Under the Consumer Protection (Distance Selling) Regulations 2013 you have the right to cancel your order within 14 working days following receipt of your Goods. Please be aware that your right to cancel does not apply to certain products that we sell, for example, pierced earrings.
You must inform us of your wish to cancel in writing within 14 working days following the date of receipt and must take reasonable care of the products and not use them.
You can inform us by contacting us via email at firstname.lastname@example.org.
5. Returns & Refunds
At Khoob Designs customer service is extremely important to us and we try our very best to provide the highest quality products and service.
If you are not 100% satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) to us within 14 days of receipt and in a re-saleable condition – i.e. in their original packaging, unworn, unwashed and complete with their original labels.
We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. All details regarding returns including the correct delivery address will be provided on your dispatch note which you will receive with your product.
If we have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above. Please note that all products are quality checked and recorded prior to delivery and we retain our rights to use this as evidence against any fraudulent claims.
We will only refund the price of the item to the purchaser once it is received by us. Please allow up to 10 working days for items to reach us, and a further 5 days for the credit to show in the purchaser’s account.
Items returned by post must be done so at the customer’s expense. Responsibility of the product remains with the purchaser until the product has been successfully and evidentially delivered to Khoob Designs.
All returns should be sent back to the address provided on your despatch note via a tracked courier service.
You must obtain proof of postage just in case your order is lost on its way back to Khoob Designs.
Failure to do so may result in us not being able to process your return.
Items we are unable to refund:
Jewellery for piercings cannot be returned for hygiene reasons. This will be indicated along with the product information on our website.
These conditions do not affect your statutory rights.
6. Offer order codes
Free Delivery and other offer order codes remain the property of Khoob Designs, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer unless otherwise stated.
7. Colour Reproduction
Khoob Designs takes great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate however, specifications may change.
If you do have a complaint please write to us at email@example.com. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
9. Terms for the Use of the Site
10. Availability of the site
We cannot promise that the Site will be fault-free. If a fault occurs with the Site you should report it to firstname.lastname@example.org and we will attempt to correct the fault as soon as we can. Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new content. We will attempt to restore access as soon as we reasonably can.
11. Intellectual Property
The content of the Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content on the Site on a computer screen, store such content in electronic form on disk (but not on a server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from the Khoob Designs.
12. Data Protection and Privacy
E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address. You can unsubscribe at any time by either opting out at registration or by following the link in the email, or by unsubscribing via your account options.